At One Music Records, we strive to ensure a smooth and efficient process for all our artists. If you haven't received your agreement within 24 hours, there could be several reasons behind the delay. Here are some of the most common factors:
1. Incomplete or Incorrect Details
One of the primary reasons for a delay is missing or incorrect information provided during the submission process. Ensure that all required fields are correctly filled in and that there are no errors in your submission. If there is any error in your registration, our team will contact you via WhatsApp, call, or email to resolve the issue.
2. Verification Process
Every agreement goes through a verification process to ensure accuracy and compliance. If there is any discrepancy in the details provided, our team may need additional time to cross-check the information before sending the agreement.
3. High Volume of Requests
If there is a surge in agreement requests, processing may take longer than usual. We handle each request with care, and during peak times, there might be slight delays.
4. Technical Issues
Occasionally, system-related technical issues may cause delays in agreement processing. If you suspect a technical problem, reaching out to our support team can help expedite the process.
5. Public Holidays or Non-Working Days
If the request is made during weekends or public holidays, the processing time may be extended. Agreements are typically processed on business days.
6. Pending Approval from Higher Authorities
In some cases, agreements require additional approvals from senior management, which may extend the timeline. If your request falls under such a category, we appreciate your patience.
7. Spam or Junk Mail Issues
Sometimes, our emails may end up in your spam or junk folder. Please check these folders and mark our emails as safe to ensure future correspondence reaches your inbox directly.
What to Do If You Haven’t Received Your Agreement?
If you haven’t received your agreement within 24 hours, we recommend taking the following steps:
Double-check the details you submitted to ensure there are no errors.
Check your spam or junk folder for any missed emails.
If you suspect a delay due to a technical issue, please contact our support team.
If it has been more than 48 hours, reach out to us for an update on your request.
At One Music Records, we are committed to providing a seamless experience for our artists. Your patience and cooperation help us ensure a smooth process for everyone.